Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@tresslux.co.za. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@tresslux.co.za.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@tresslux.co.za.

Last updated: July 2026

At TRESSLUX, we want you to be happy with your purchase. If you are not completely satisfied, we offer the following returns and refund options.

1. Change of Mind Returns

You may return an item within 7 days of receiving your order for a full refund, provided that:

• The product is unused and in its original condition
• The product is in its original packaging with all tags and accessories
• You have proof of purchase (order number or receipt)

2. Defective or Damaged Products

If your product arrives damaged or is faulty, please contact us within 7 days of delivery. We will arrange for a replacement or full refund at no extra cost to you.

3. How to Return an Item

To initiate a return, please email us at hello@tresslux.co.za with the following details:

• Your order number
• Reason for return
• Photos (if the item is damaged or defective)

Once approved, we will provide you with return instructions. Returns must be sent using PostNet or Aramex.

4. Return Shipping Costs

• Change of mind returns: The customer is responsible for the return shipping cost.
• Defective or incorrect items: We will cover the return shipping cost.

5. Refund Process

Once we receive and inspect the returned item, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method used.

Please note that it may take an additional 3–5 business days for the refund to reflect in your account, depending on your bank or payment provider.

6. Non-Returnable Items

The following items cannot be returned:

• Products that have been used or opened
• Items returned after the 7-day return window
• Sale or discounted items (unless defective)

7. Contact Us

If you have any questions about returns or refunds, please contact us:

Email: hello@tresslux.co.za